Here we will answer some common questions our customers have about renting a roll off dumpster.
We want to go above and beyond when taking care of your dumpster rental needs. That includes making sure that any questions you may have, we have them answered.
Q.Does the price include delivery & pickup?
A.Yes, Remember though, prices do not include sales tax or fuel surcharges.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please visit our service area page for the towns we cover or give our office a call at 518-791-3598 and we can let you know if we can service your city.
Q.Does the standard 5 day rental include pickup and delivery days?
A.Yes, the day of delivery and day of pickup are included in your 5 day rental. Remember, we can deliver the dumpster at anytime during the day and same for pickup.
Q.When do you deliver?
A. That depends on how the rentals end up on the schedule for that day. If we have a lot of rentals that day, we may deliver early as 7am or as late as 5pm. We do always give the customer a call when we are headed there to let you know we are on our way with the roll off dumpster.
Q.What payments do you take?
Q.What if i need to cancel?
A.Please give us a call and we can discuss the cancellation policy with you.
Q.Do you require a deposit?
A.All orders require payment on or before delivery.
Q.How big are your dumpsters?
A.We offer four different size dumpsters which are 8 yard, 12 yard, 15 yard & 18 yard. You can visit our Roll Off Dumpster Rental Page to find the pricing, dimensions and included tonnage per dumpster size.
Q.Any special requirements when placing a dumpster at my house?
A.We do require a spot at least 15' Long and 10' wide or big enough to park a pickup truck or suv.
Q.What surfaces can you place the dumpster on?
A. We can place the dumpster on pavement, concrete, dirt or grass. The surface just needs to be strong enough to hold the weight on the dumpster and the contents you load into it. We do place boards when delivering the dumpster to help make sure there is no property damage.
Q.Can i see a copy of your contract?
A.Yes. You can click here and see a copy of the terms of a rental. There will also be a link in your receipt once you've ordered or you may contact our office as well.
Q.Are we responsible for the roll off dumpster if it is to get damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our dumpsters. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e., loading with equipment and hitting the side of the Dumpster) you will be responsible for all damages up to and including replacement of the Roll Off Dumpster, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we ask to only load the dumpster by hand and not with equipment.